. . . ORDERS FROM INDIVIDUALS AND HEALTHCARE WORKERS WELCOME . . . FREE DELIVERY ON ORDERS OVER £75 . . . INSTANT 30 DAYS CREDIT FOR NHS, SCHOOLS, COUNCILS . . .
HOW TO RETURN DAMAGED, FAULTY OR UNSUITABLE ITEMS
If damage to the packaging or the product is noted at the time of delivery you may refuse to accept the order or sign for the delivery as 'Damaged'. Please notify Customer Care as quickly as possible. If you notice that the item is faulty or damaged after delivery please notify Customer Care in writing within 2 days of the delivery. We will arrange for collection by courier or request you return by post if the item is small
If you are not happy with your purchase for any reason then please inform us by email within 28 days from delivery date and we will exchange the item(s) or refund your payment less delivery costs. Goods will be exchanged only if they have not been worn, used or otherwise soiled. All goods must be returned in their orginal packaging at the customer's expense. We comply with the Distance Selling Regulations which means that you can return an order within 28 days if it is a private (non-business) order that is not custom made for you. All items that have been manufactured to a selected specification (made-to-order) or are a 'special order' item are excluded from the return/refund offer.
COLOURS: We cannot be held responsible for the accuracy of colours on our website. The accuracy of colours is purely dependent upon the monitor (and its individual settings) that is being viewed by the customer.
CUSTOM MADE PRODUCTS: Items that have been manufactured to a specification specifically for a customer cannot be returned. Products that have a wide choice of colours and have a delivery time of more than a few days are generally made to order and therefore cannot be returned for either a refund or exchange.
DAMAGED GOODS: All packages must be checked for damage before signing for the parcel. If there appears to be damage you must add 'damaged' when signing or refuse to accept the parcel. If goods have been damaged in transit then please inform us by email within 2 days of receipt and we will exchange or offer a full refund.
on orders over £75 ex VAT
Non-Contact Deliveries Mon to Sat
(except Scottish Highlands)
We are happy to accept orders from individuals, healthcare workers, companies, GP surgeries, social care homes, local authorities, schools, universities and NHS Trusts
ZED MED Awards
Global Health & Pharmaceutical Awards: Most Trusted Medical Supplies Company 2021
UK Enterprise Awards: Diagnostics Supplier of the Year 2022
SME Midlands Enterprise Awards Best Health Practitioner Medical Supplies Provider 2022
Official stockists for leading brands:
and many more...
Official purchase orders can be emailed to: firstname.lastname@example.org
Zed Med is part of the Natural Living Group: Natural Living Zed Med
In accordance with Government guidelines,
all office staff are working remotely
from home by email only at this time