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Convid-19 Coronavirus
Please note that some delivery times stated on our website are being affected by the current situation. Courier drivers are working very hard but there may be some delays. Shipments from our suppliers in Europe are also less predictable. We apologise for the inconvenience but we are sure you will understand.

Following Government recommendations, our office staff are currently working remotely from home. Please avoid telephone calls at this time. Emails will responded to easier and faster. Thank you.


UK Mainland (excluding Scottish Highlands) :
Orders with a net value up to £74.99 incur a deliver charge of £6.95
Orders with a total value over £75.00 have FREE DELIVERY

Scottish Highlands and Islands : A delivery charge of 12.00 will be added to your order in the checkout.
(Postcodes: AB 30, 33-38, 41-45, 51-56 / DD 8-9 / FK 19-21 / IV 1-28, 30-37, 40, 54, 63 / KW 1-3, 5-14 / PA 21-40 / PH 15-26, 30-41, 49, 50 / HS 1-9 / IV 41-49, 51-53, 55-56 / KA 27-28, KW 15-17 / PA 20, 40-49, 60-78 / PH 42-44 / ZE 1-3)

Northern Ireland, Isle of Wight, Isle of Man : A delivery charge will be added to your order in the checkout.

Jersey and Guernsey : A delivery charge will be added to your order in the checkout. Residents can claim VAT exemption in the checkout.

European Countries : A delivery charge will be added to your order in the checkout.

Other Countries Worldwide : A delivery charge will be added to your order in the checkout. Residents can claim VAT exemption in the checkout.

For orders from outside of the UK mainland please email your name and address together with exact details of your order so that we can quote a shipping charge for your specific order. Orders placed online will have a fixed shipping charge added automatically but this may not be correct so please email us before ordering online if you are outside the UK mainland.


Natural Living will deliver your purchase to your home or office as soon as possible after the receipt of your order. Most often the product will be in stock and will be dispatched to you the same-day if ordered before 12 noon (weekdays). Otherwise, your order will be dispatched the next working day. We use a next-day courier delivery service.

Delivery times stated on our website are a guideline only and do not form a contract.

A courier service is used for most deliveries - their delivery times are Monday to Friday 8am - 5pm.

We will automatically email your online parcel tracking information to you 1 day before delivery. Our couriers will send your an SMS text message on the morning of the delivery (provided you have given us your mobile number when ordering). If you are not at home when the courier attempts to deliver - they will put a card through your letterbox so that you can than contact your local depot to re-arrange delivery for a more convenient time/day.

If you have provided us with a mobile telephone number and/or email address, you will receive a text and/or email from the courier on the morning of your delivery avising you of the 2 hour window in which your order will be delivered.


Can I give you specific delivery instructions?
Yes, you can write delivery instructions in the checkout. We will then pass this information on to the delivery courier.

What if my order arrives damaged?
You must sign for the delivery (from the courier) as damaged and notify us by email within 48 hours.

Can I return the order for any reason?
Yes - all items can be returned for a refund or exchange provided that you notify us within 7 days of receiving it (product has to be for personal use and has not been specifically made to order to your selected specifications).

Can I have my order sent to an alternative address?
Yes - in the check-out area you can enter an alternative delivery address if you wish.